One of the biggest advantages of technology these days is that any business that schedules appointments with clients or patients can move the scheduling online. No longer do employees have to take endless phone calls and sift through the calendar to find a time that works for the patient or the client. Employees can now focus more of their time on other tasks throughout the day when in the office.
If your office still schedules appointments for patients or clients over the phone, it’s time to make the move to the internet. This allows your patients or clients to schedule appointments at their convenience. They can log onto the website and click on make an appointment. They can do this using their computer, smartphone, or tablet sitting anywhere in the world so long as they have an internet connection.
Notifications can be sent to both your office and the patient to confirm the appointment time. A subsequent notification can be sent as a reminder about the upcoming appointment through the online scheduling system. Patients or clients will also be able to log back into the system to cancel the appointment, change the date of the appointment, change the time of the appointment or even change the doctor or employee scheduled for the appointment.
When you utilize appointment scheduling software for your business or medical office you will see a decline in double booking. Double booking isn’t done on purpose but it is a common problem when booking appointments over the phone and writing them into calendar books. This helps reduce the stress of the patient or client and keep the office running smoothly from the time it opens in the morning to the time it closes at night.
Take a look at the scheduling software available for your business and consider implementing a program to aid your patients or clients in scheduling their appointments.